Social Services Support Worker

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NOC Code: 4212 Social and Community Services Worker

This diploma program focuses on preparing you to be an effective social services practitioner by acquiring the knowledge, skills, and values needed to provide support to individuals, families, groups, and communities in need and who are seeking support from a variety of available assistance programs and services. This program is intended for people who are looking for a career in community social services.

Career Opportunities

Upon completion of the program, graduates can work in the below occupations list:

  • Community service worker
  • Crisis intervention worker
  • Developmental service worker
  • Drop-in center worker
  • Family service worker
  • Group home worker
  • Income maintenance officer – social services
  • Life skills instructor
  • Mental health worker
  • Rehabilitation worker – social services
  • Social services worker

Admission Requirements

  • High school diploma or equivalent, or mature student status (19 years or older).
  • Successful completion of the college’s admissions test.
  • Criminal record check.
  • Immunization report.
  • Complete the ‘Student Declaration – Addictions Community Support Worker Program’ form.
  • Meet minimum English language proficiency requirements.
    • International students, for language proficiency, require IELTS at least 5.5 band or Canadian Language Benchmark Test level 6 or college’s entrance language test.



Course Information

  • Program Type: Full-time Diploma
  • Classroom: 720 Hours
  • Program Length: 9 Months
  • Delivery Method: In Class/Online Delivery
  • Campus: Surrey, BC, Canada


Program Info

Learning Objectives/Outcomes The Social Services Worker Diploma program prepares graduates for employment positions with social service agencies and organizations, residential programs, homes group, shelters and housing services, community health centers, and family service organizations throughout the private and public sectors, or they may be self-employed. Students will have an understanding of:

  • You will gain a solid understanding of the social and community services available and the role of social services workers in improving the social welfare of individuals and communities.
  • You will be able to recognize at-risk behaviors across a variety of groups.
  • You will be able to describe the effects of psychoactive chemicals on target populations suffering with mental illness.
  • You will be able to describe the effects of mental health in relation to addiction, diagnosis, and medications used in pharmacotherapies and the impact mental health may have on individuals or communities.
  • You will be able to describe and discuss the issues, defining traits, intervention, prevention, and safety issues for those suffering with mental illness.
  • You will be able to articulate the impact on the client-counselor relationship with respect to cultural and diversity issues.
  • You will be familiar with resources available under the broad umbrella of the Canadian health care system.
Student Progress/ Assessment Methods A final grade of 60% is required to pass each course unless otherwise indicated on a course outline. Generally, course assessment consists of quizzes, exams, and project-based assignments.

Students will be required to complete 100 hrs of work experience. To qualify for work experience, students are required to maintain a minimum C grade average or higher and a minimum attendance of 85%.

Attendance Expectations

85% of classes must be attended to achieve competency for this qualification

Graduation Requirements Minimum C grade average is required for graduation


Program Hours

Subjects Number Of Hours
SFCS100 Strategies for College Success

20 Hours

ACSW100 Addictions Fundamentals 40 Hours
ACSW200 Social Service Work Fundamentals 20 Hours
PYSC100 Psychology Fundamentals 60 Hours
SOCI100 Sociology Fundamentals 20 Hours
PYSC110 Ethics Fundamentals 40 Hours
ACSW300 Self-Care Techniques 20 Hours
ACSW400 Resources and Networking 20 Hours
PSYC130 Interview and Intake Procedures 60 Hours
COMC150 Professional Report Writing 40 Hours
ACSW500 Family Studies 40 Hours
PSYC140 Mental Health Fundamentals 80 Hours
PSYC150 Behavior Analysis Techniques 40 Hours
SSPR100 Work Experience 100 Hours
EMPL111 Career Employment & Strategies 40 Hours
CARE500 Special Certificates – *8 hr/days* 80 Hours
Total 46 Weeks/920 Hours


© Heritage Community College 2021

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This website contains useful FAQs and resources for HCC faculty, staff, and students. It is updated regularly, following advice from provincial and federal health agencies.

In recent months, HCC has transitioned to online learning and remote working for many of its faculty and staff. We are now in the midst of a COVID-19 safety planning process to allow for a gradual resumption of programs and activities on our campuses, within the BC Restart Plan.

We are also excited to welcome our new and returning students this fall. During fall 2020, HCC will primarily offer larger classes online with selected smaller classes conducted in-person, adhering to physical distancing and other public health requirements. We will maintain a clear focus on ensuring high-quality face-to-face instruction, where possible, and high-quality remote instruction. Our priority remains the wellbeing of our students, faculty, and staff.

British Columbia’s coordinated response

Within British Columbia, Provincial Health Officer Dr. Bonnie Henry, the BC Centre for Disease Control, Ministry of Health, and Vancouver Coastal Health are leading the coordinated response to COVID-19. HCC continues to take direction from the BC Provincial Government as we plan and consider the next steps.

We encourage you to visit the BC Centre for Disease Control website for the latest information. The Government of Canada also has an information line at 1 833 784 4397.

COVID-19 Resources:

Workplace Active Health Screening

Active health screening for all the staff entering the workplace on a daily basis will be done as per the orders of the Provincial Health officer.



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